Contact information

 

For the fastest response regarding orders, shipping, or returns, please use one of the following official channels:

Primary Support Email: luminatideboutique@gmail.com

Customer Support Hours: Monday-Friday, 9:00 AM - 5:00 PM (EST)

Direct Message: You can also reach us via Instagram/Facebook at @LuminaTideBoutique.

 

Include in Your Inquiry:

To help us resolve your issues quickly, please include the following in your message:

• Full Name used for the order.
• Order Number - Found in your confirmation email.
• Photos of the item and the SKU tag.

 

We aim to respond to all inquiries within 24-48 business hours. Please note that our support team does not operate on weekends or major holidays.

 

Lumina Tide Boutique partners with specialized fulfillment centers to deliver our collections.

• You will receive a tracking number via email as soon as your order ships.
• Once an item is marked as "Delivered" by the carrier, please contact the shipping provider directly for any location-based delivery issues.

 

Thank you for being part of the Lumina family!

Managed with care by the Lumina Tide Team.